December 2011
Strategies for Success Newsletter December 2011 Issue 72
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Published by Emily Huling Selling Strategies
www.sellingstrategies.com
Copyright 2011 Emily Huling. All rights reserved.
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In this December 2011 issue:
Thoughts from home
Did you know…?
Thoughts from the office
On the road
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December 2011 Amazing Offer on DIY Learning Programs
For the first 27 Growth-Oriented Agencies
Buy any one of these results-producing programs:
Great Service Sells
Two Hours to a Winning Sales Plan
Selling in a Hard Market
Receive all these FREE gifts:
Write On! Business Writing for Insurance Professionals – audio CD, handouts, PowerPoint™, quiz
The Energizer Minutes Collection 2009 and 2010 – audio CD
The Energizer Minutes Collection 2011 – NEW!! – audio CD
The Lost Art of Personal Networking – NEW!! – audio included in 2011 Energizer Minutes CD
Click Store button to visit Emily’s Product Store
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1. Thoughts from home
What’s the responsibility of experts?
Several years ago, John and I remodeled our master bathroom on the second floor. Keeping with our home’s southwest style and colors, we installed a beautiful custom tile shower. John and I designed the shower with the help of an interior design consultant. Because of the custom design and the odd shape of floor, it was necessary for our tile installer to use a rubber membrane over concrete for the floor liner. Over the course of two years this rubber floor liner failed twice, causing water damage to the ceiling below. Each time the floor had to be ripped out and replaced after minor design changes.
So what went wrong not once, but twice? We asked our professional tile installer Phil who is a good guy and has been installing tile for more than twenty years. Phil answered. “Well,” he slowly started, “I knew that design wasn’t right.” “What?” we replied. “Why didn’t you tell us at the beginning? And then why didn’t you tell us after it leaked the first time?” Silence. “Well, I was hoping it would be OK.” Obviously it wasn’t.
Moral of the story: Whether a tile installer or insurance professional, customers rely on service providers’ knowledge, expertise, and the willingness to offer advice. A professional’s responsibility is to speak up to avoid future problems including financial and physical loss.
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2. Did you know…?
Executive Book Summaries (www.summary.com) makes a perfect holiday gift for learning-minded business professionals. I’ve been a subscriber for fifteen years. Back then, the monthly summaries came in the mail to be stored in a three-ring binder. Now my subscription automatically downloads to my Kindle (or any other mobile device) and can either be read or heard in audio. As a bonus, subscribers have access to webinars with top authors, free newsletters, and author interviews. Past summaries are archived in their online library. I have the $199 Premium Online plan. Plans are also available at $99 and $229.
Why not treat yourself or someone else to a gift that challenges the mind?
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Take time every day to learn something new. EH
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December’s Energizer Minute
Tune in to hear Learning How to Fall. Go to the www.sellingstrategies.com home page and click on the Energizer Minute.
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3. Thoughts from the office
Inspiring words
With all the travel I do, I rarely buy souvenirs. I’ve found that pictures provide the best remembrance of interesting adventures and good times.
After visiting the Mohammad Ali Center in Louisville, KY, I made an exception. I was captivated by the exhibits and videos that conveyed his remarkable life story. His guiding principles are written on the walls surrounding the displays – respect, conviction, confidence, dedication, giving, and spirituality. What a great choice of words to nourish a meaningful life!
Not only did I buy a beautiful motivational coffee mug to inspire me in my office, I bought a T-shirt that has his powerful words displayed on the back. No doubt Mohammad Ali would be pleased that I’m wearing his message to inspire others.
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Coming in 2012 – New DIY Learning Programs to Build WorkPlace Success
Audio Programs
Be a Better Boss: 10 Empowering Strategies to Engage, Encourage, and Energize Employees
Be a Better Producer: 10 Breakthrough Strategies to Build Your Business
Be a Better CSR: 10 Powerful Strategies to Differentiate Yourself and Delight Customers
For Managing General Agents – Book and Audio Program
Raising the BAR: 30 Proven Ideas for MGAs to Build Agent Relationships
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5. On the road
Business travel is taking me to these places. Please give me a call if you’d like to connect when I’m in your area.
Independent Agents of Charlotte – January 10, 2012
Private client – Granite Falls, NC – January 11, 2012
NetVU Principal Connection Webinar – January 12, 2012
Agency Management CIC – Richmond, VA – January 26-27, 2012
Private client – Alton, IL – February 20-21, 2012
NAPSLO Mid-Year Leadership Conference – February 29-March 3, 2012
NAMIC Commercial Lines Seminar – Chicago, IL – March 1, 2012
Agency Management CIC – Louisville, KY – March 8, 2012
Agency Management CIC – Tulsa, OK – March 15, 2012
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For Free Stuff, articles, books, and audios to build individual and organizational top performance, visit www.sellingstrategies.com .
Share any of my free stuff, articles, or newsletter content as long as proper credit is included.
Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact emily@sellingstrategies.com.
© 2011 Emily Huling. All rights reserved. Newsletter may be shared as long as proper credit is included.