April 2017
Strategies for Success Newsletter April 2017 Issue 136
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Published by Emily Huling Selling Strategies
Copyright 2017 Emily Huling. All rights reserved.
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In this April 2017 issue:
- Thoughts from the Office
- Thoughts to Ponder
- Josmo’s Cafe
- Stay Energized
- Emily Live
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- Thoughts from the Office
Leaking information.
No, this story isn’t about WikiLeaks or unnamed sources. It’s about providing great customer service.
Valvoline Instant Oil Change in Mooresville, NC has been servicing my cars for oil changes and inspections for over 15 years. The service is fast, the waiting area is clean (not that I wait long), and their service team is friendly. I took my car in last week for the annual state inspection. When I paid the bill, the service man said, “By the way, we noticed there is an oil leak. If you haven’t had it checked out, we suggest you do.” I wasn’t aware of an oil leak and thanked him for mentioning it. I’ve since taken the car to our mechanic and the problem has been fixed.
What a customer-focused thing to do when servicing an account! Pay attention to what’s not right, needs attention, or mention something new the customer would benefit from. Begin with saying “By the way.” It’s non-threatening. It’s simply having your customer’s best interest in mind.
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- Thoughts to Ponder
Turning age 21, Kevin was excited he could legally drink. He decided to conduct an experiment to identify what would be his preferred stiff drink.
He bought bottles of whiskey, scotch, and rye. The first night he drank whiskey and water. The next morning, he woke with a smashing headache. The second night he drank scotch and water. The next morning, he woke with a smashing headache. The third night he drank rye and water. The next morning, he woke with a smashing headache.
He really liked all the liquor – the whiskey, the scotch, and the rye. The revelation? No matter which liquor he chose, one thing was obvious. To avoid a hangover, he shouldn’t mix any of them with water.
Moral of the story: It can be dangerous to jump to conclusions without digging into facts.
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- Josmo’s Cafe
Blintz Soufflé is our recipe of the month. It’s a perfect springtime light-and-creamy brunch dish that goes well with fresh fruit and coffee cake. Enjoy!
Please visit our Josmo’s Cafe recipes list to find a wide variety of our favorite recipes. All dishes have been taste tested many, many times!
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2017 Event Speaking News
Agency Nation’s Ryan Hanley interviewed me about my presentation Leading with Certainty at Elevate 2017. Please enjoy the podcast!
Looking for hot topics for your client, member, or employee meetings? Our most requested presentations are listed on our 2017 speaking topics web page.
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- Stay Energized
Managers tell me they find lots of helpful ideas in our column 17 Terrific Management Tips. Visit the Business Building page on our website to read all eleven 17 Terrific Tips columns.
April Energizer Minute – Second Choice May Just be Better – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!
Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.
John has a new remote-controlled model boat! Combining talent, skill, and the patience of a saint, John has created another amazing model boat. To view John’s slideshow of the building his PT 109 and video of him running it, click on these links Building the 109 and The PT109 in action.
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- Emily Live
- Agency Management CIC – Austin, TX – April 5-6, 2017
- Private Client – Parsippany, NJ – April 11-13, 2017
- AAMGA Annual Conference – Orlando, FL – May 21-23, 2017
- Elevate 2017 – Agency Nation event – Leading with Certainty – Milwaukee, WI – June 4-6, 2017
- Agency Management CIC – Knoxville, TN – August 16-18, 2017
- NAPSLO Annual Conference – San Diego – September 10-13, 2017
- Private Client – Fargo, ND – Working Together for Success – October 2-5, 2017
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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.
© 2017 Emily Huling. All rights reserved.