August 2012
Strategies for Success Newsletter August 2012 Issue 80
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Published by Emily Huling Selling Strategies
www.sellingstrategies.com
Copyright 2012 Emily Huling. All rights reserved.
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Dear Newsletter Readers,
Welcome to our new delivery method, Constant Contact! We’ve combined several databases and done our best to eliminate prior opt-outs and duplicate addresses. We apologize if errors have slipped through. If you’d like to opt-out, please click the unsubscribe link at the end of the newsletter. Thank you for your understanding! Emily
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In this August 2012 issue:
Did you know…?
Thoughts from the office
Josmo’s Cafe
August Energizer Minute
NEW! Energizer Moments
On the road
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1. Did you know…?
July’s issue of North Carolina Our State magazine featured James Taylor as one of our state icons. Did you know the first recording of Carolina in my Mind by James Taylor was on Apple Records with The Beatles as back up? It certainly surprised me! Click here to listen to the 1968 version. Then listen to the 2008 version we’re all familiar with. It’s right below it. Enjoy!
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Celebrate Customer Service Week this October
Looking to rev up focus and commitment for the importance of customer service in your company? October 1-5, 2012, the official customer service week, is a great time to kick it off. Here are some ideas and resources for hosting a week-long event and building a long-term strategy. Lots to do, so plan ahead!!
Great websites for themes, activities, promotional items:
http://www.csweek.com/customer_service_week.php
http://www.promosontime.com/d/201/customer-service-week.htm
Publish an agenda of activities for the week. With fun and creativity, promote the events on the Intranet, in the break room, and with promotional banners, posters, and e-mails.
Have everyone in your organization watch the inspiring and heart-warming story of Johnny the Bagger by Barbara Glanz. The three-minute version from Simple Truths is on YouTube. http://www.stservicemovie.com/
Have a job swap. People in management and production jobs work front-line service roles for a day. Too tough? Go with a half a day!
Start a Kudos Wall of Outstanding Customer Service. Post positive customer service comments submitted by clients, coworkers, vendors and business colleagues for good work, helping out, going the extra mile and so on. Consider using a form to create consistency in describing who, what, when, why, and how.
Host Customer Service Coffee Chats covering customer service skills such as dealing with difficult customers, questioning skills, problem solving, voice mail tips, and e-mail writing tips.
Successful businesses make delivering consistent, outstanding customer service a central part of their day-to-day culture. Is it at the heart of yours?
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Do you know what your customers think about your service, your company? Better ask. EH
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3. Josmo’s Café
Tomatoes, zucchini, cucumbers, and more tomatoes…
Thanks for all your positive feedback on Josmo’s Café recipes! If you missed the story behind it, Click Here. Happy to hear that many readers loved the Salmon Pesto Packets from last month!
We’ve had wet and hot weather here in North Carolina! Perfect conditions for bountiful gardens. Josmo’s Café kitchen has been really busy! We have four recipes to share with you this month!! Zucchini Coconut Muffins. Gazpacho. Marinated Cucumbers, Onions, and Tomatoes. Tomato Zucchini Tart. Click here for all recipes.
Enjoy!
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4. August Energizer Minute
Get supercharged with Energizer Minutes – one-two minute stories told by yours truly to energize, invigorate, and inspire! Click to hear Make Time to Explore and Experience.
For the months of August and September, get your complimentary Energizer Minute Collection CDs with any product purchase over $50. The first collection includes all 24 Energizer Minutes from 2009 and 2010. The 2011 collection CD includes a bonus track The Lost Art of Personal Networking. Many clients use these motivational minutes as discussion topics in staff meetings.
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5. NEW! Energizer Moments
Better late than never… I finally have my Twitter account up and running. Each weekday, I’m tweeting Energizer Moments. Yes, it’s just what it sounds like! @emilyhuling
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6. On the road
Business travel is taking me to these places. Please call me if you’d like to connect when I’m in your area.
Private client – Oklahoma City, OK – August 27-30, 2012
Agency Management CIC – Topeka, KS – September 11, 2012
NAMIC Annual Conference – Grapevine, TX – September 16-19, 2012
Independent Insurance Agents of Illinois Annual Conference – Springfield, IL – October 2-4, 2012
NAPSLO Annual Conference – Atlanta, GA – October 8-11, 2012
Private client – Appleton, WI – November 14, 2012
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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information contact emily@sellingstrategies.com.
© 2012 Emily Huling. All rights reserved.