Category: <span>Newsletter</span>

2017 Newsletter Uncategorized By Emily Huling 0 Comments

April 2017

Strategies for Success Newsletter April 2017 Issue 136

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2017 Emily Huling. All rights reserved.

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In this April 2017 issue:

  1. Thoughts from the Office
  2. Thoughts to Ponder
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from the Office

Leaking information.

No, this story isn’t about WikiLeaks or unnamed sources. It’s about providing great customer service.

Valvoline Instant Oil Change in Mooresville, NC has been servicing my cars for oil changes and inspections for over 15 years. The service is fast, the waiting area is clean (not that I wait long), and their service team is friendly. I took my car in last week for the annual state inspection. When I paid the bill, the service man said, “By the way, we noticed there is an oil leak. If you haven’t had it checked out, we suggest you do.”  I wasn’t aware of an oil leak and thanked him for mentioning it. I’ve since taken the car to our mechanic and the problem has been fixed.

What a customer-focused thing to do when servicing an account! Pay attention to what’s not right, needs attention, or mention something new the customer would benefit from. Begin with saying “By the way.”  It’s non-threatening. It’s simply having your customer’s best interest in mind.

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  1. Thoughts to Ponder

Turning age 21, Kevin was excited he could legally drink. He decided to conduct an experiment to identify what would be his preferred stiff drink.

He bought bottles of whiskey, scotch, and rye. The first night he drank whiskey and water. The next morning, he woke with a smashing headache. The second night he drank scotch and water. The next morning, he woke with a smashing headache. The third night he drank rye and water. The next morning, he woke with a smashing headache.

He really liked all the liquor – the whiskey, the scotch, and the rye. The revelation? No matter which liquor he chose, one thing was obvious. To avoid a hangover, he shouldn’t mix any of them with water.

Moral of the story: It can be dangerous to jump to conclusions without digging into facts.

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  1. Josmo’s Cafe

Blintz Soufflé is our recipe of the month. It’s a perfect springtime light-and-creamy brunch dish that goes well with fresh fruit and coffee cake. Enjoy!

Please visit our Josmo’s Cafe recipes list to find a wide variety of our favorite recipes. All dishes have been taste tested many, many times!

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2017 Event Speaking News

Agency Nation’s Ryan Hanley interviewed me about my presentation Leading with Certainty at Elevate 2017. Please enjoy the podcast!

Looking for hot topics for your client, member, or employee meetings? Our most requested presentations are listed on our 2017 speaking topics web page.

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  1. Stay Energized

Managers tell me they find lots of helpful ideas in our column 17 Terrific Management Tips. Visit the Business Building page on our website to read all eleven 17 Terrific Tips columns.

April Energizer Minute – Second Choice May Just be Better – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

John has a new remote-controlled model boat! Combining talent, skill, and the patience of a saint, John has created another amazing model boat.  To view John’s slideshow of the building his PT 109 and video of him running it, click on these links Building the 109 and The PT109 in action.

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  1. Emily Live
  • Agency Management CIC – Austin, TX – April 5-6, 2017
  • Private Client – Parsippany, NJ – April 11-13, 2017
  • AAMGA Annual Conference – Orlando, FL – May 21-23, 2017
  • Elevate 2017 – Agency Nation event – Leading with Certainty – Milwaukee, WI – June 4-6, 2017
  • Agency Management CIC – Knoxville, TN – August 16-18, 2017
  • NAPSLO Annual Conference – San Diego – September 10-13, 2017
  • Private Client – Fargo, ND – Working Together for Success – October 2-5, 2017

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2017 Emily Huling. All rights reserved.

2017 Articles and Free Stuff Newsletter By Emily Huling 0 Comments

March 2017

Strategies for Success Newsletter March 2017 Issue 135

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2017 Emily Huling. All rights reserved.

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In this March 2017 issue:

  1. Thoughts from the Office
  2. Have you read…?
  3. Thoughts from Others
  4. Josmo’s Cafe
  5. Stay Energized
  6. Emily Live

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  1. Thoughts from the Office

A real go-giver

It’s tempting to get caught up in the notion that sales success only comes from edging out the competition to close the deal and get a big paycheck. Not so. One of my favorite business books is the The Go-Giver  by Bob Burg and John David Mann. The parable tells the story of Joe, an ambitious go-getter, who learns Five Laws of Stratospheric Success that transform his perspective from getting to giving.

Principle #3 is the Law of Influence which states that your influence is determined by how frequently you place other people’s interests first. A client of mine, an independent agent, demonstrated this principle. It’s a story worth telling.

Rich was working hard on a new large account. He easily uncovered ways to provide better coverage, much needed loss control services, and improved service. The buyer wanted him to write the business. There was a catch. This was the bulk of the income of the current agent, a close friend of the buyer. The buyer just couldn’t bring himself to cause pain to his friend. Rich knew it was in the buyer’s best business interest to move the risk to a company that could properly insure it. Applying the Law of Influence, Rich offered to write the account foregoing any compensation for one year, arranging it so the current agent would get that commission. The buyer could give his friend a year to adjust to losing that income. I wasn’t surprised when I heard the story. I’m convinced Rich was the role model for the book since he consistently epitomizes each of the five principles. What a fine way to live life!

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  1. Have you read….?

They Ask You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today’s Digital Consumer is the most valuable business growth strategy book I’ve read in years. Using the foundation of telling his personal compelling story of how he saved his swimming pool company, Marcus Sheridan gives us a step-by-step blueprint on how to execute content marketing in any organization. He practices what he preaches in the book. He teaches us by answering questions he knows we will ask, he provides supporting data, client success stories, and addresses how to overcome implementation challenges. I read the book on my Kindle (an easy and fast read) and found I was highlighting something on every page.

I am excited that I will meet Marcus Sheridan and hear him speak in Milwaukee June 4-6, for Elevate 2017. This fast-paced, high-content live conference, hosted by Agency Nation, is dedicated to educating, entertaining, and inspiring insurance professionals to improve their customers’ experience through sales, marketing and technology. Please join us! Receive $200.00 off the registration fee by using “cybermonday” as the coupon code.

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  1. Thoughts from Others

Leadership by James B. Miller, author, Best Boss, Worst Boss

 L Listening. Leaders listen with an open mind.

E Empower others. Leaders delegate and enable others to act.

A Ambition. Leaders have goals, imagination, vision, and ability.

D Desire. Leaders show enthusiasm, drive, and determination.

E Example. Leaders serve as a role model for honesty, common sense, and hard work.

R Respect. Leaders respect individuals and build self-esteem.

S Self-esteem. Leaders show poise and believe in themselves.

H Heart.  Leaders empathize and encourage.

I Initiative. Leaders have energy and make things happen.

P Patience. Leaders are slow to criticize, quick to praise.

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  1. Josmo’s Cafe

Lemon and Herb-Roasted Chicken Thighs is our recipe of the month. If you love olives, lemon, and tender chicken like we do, this dish is for you. It is so easy and good. Enjoy!

Please visit our Josmo’s Cafe recipes list to find a wide variety of our favorite recipes. All dishes have been taste tested many, many times!

John has a new remote-controlled model boat! Combining talent, skill, and the patience of a saint, John has created another amazing model boat.  To view John’s slideshow of the building his PT 109 and video of him running it, click on these links Building the 109 and The PT109 in action.

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2017 Event Speaking Topics

Looking for hot topics for your client, member, or employee meetings? Our most requested presentations are listed on our 2017 speaking topics web page.

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  1. Stay Energized

Managers tell me they find lots of helpful ideas in our column 17 Terrific Management Tips. Visit the Business Building page on our website to read all eleven 17 Terrific Tips columns.

March Energizer Minute – Is there a better way to serve your customers? – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • NAPSLO Leadership Conference – Ft. Lauderdale, FL – March 6-8, 2017
  • NetVU Annual Conference – Leading with Certainty – Nashville, TN – March 23-25, 2017
  • Agency Management CIC – Austin, TX – April 5-6, 2017
  • AAMGA Annual Conference – Orlando, FL – May 21-23, 2017
  • Elevate 2017 – Agency Nation event – Leading with Certainty – Milwaukee, WI – June 4-6, 2017
  • Agency Management CIC – Knoxville, TN – August 16-18, 2017

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2017 Emily Huling. All rights reserved.

2017 Newsletter By Emily Huling 0 Comments

February 2017

Strategies for Success Newsletter February 2017 Issue 134

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2017 Emily Huling. All rights reserved.

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In this February 2017 issue:

  1. Thoughts from the Office
  2. Did you know….?
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from the Office

Consequences required

We are 28-year residents of a small (38 homes) HOA community. The restrictions are clear-cut and, compared to other communities, quite moderate. Building construction requires the approval of an architectural committee and needs to be completed within a year. Outbuildings need to be on a foundation. No movable storage sheds allowed. Recreational vehicles need to be stored in an enclosed garage. One thing our restrictions do not contain is a provision for consequences when owners do not comply. In the past couple of years, this has become an issue as homes have changed hands and new occupants ignore the restrictions.

We have three owners who refuse to comply. Violations letters have been sent. And sent. And sent. Not only is no compliance, there are no replies. For those of us who care about our community, we are incredulous. Why would someone buy a home in a community with parameters and not abide by them? There is an easy answer. No consequences.

Let’s shift gears to the workplace. When performance standards and expectations are not met, consequences are needed. Of course, warnings and improvement plans must be utilized to meet both ethical and legal guidelines, but intervention and ramifications are necessary. Without these, everyone suffers. Morale and performance of those who are meeting expectations diminish. Customers do not receive the care they deserve or expect. Managers have difficulty enforcing standards for others.

Moral of the story: To assure that a business functions by the protocol and standards set by owners and leaders, two things need to happen. First, expectations need to be clearly stated. Second, when the values and procedures are not adhered to, it is imperative that intervention and consequences be used to preserve a top-performing organization.

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  1. Did you know….?

Chemotherapy patients may be able to avoid hair loss using cold caps — tightly fitting, strap-on hats filled with gel that’s chilled to between -15 to -40 degrees Fahrenheit. The cold temperature on the scalp narrows the blood vessels beneath the skin, reducing the amount of chemotherapy medicine that reaches the hair follicles. With less chemotherapy medicine in the follicles, the hair may be less likely to fall out.

Our close friend Lisa used cold caps during her treatments with great success. She said the work of changing caps every 20 minutes on treatment day (her family helped) and discomfort (Brrrr…) were well worth it. Learn more on the breastcancer.org site.

Did you know….?

Outlook has a conversation cleanup tool? A client brought this to my attention since I’ve always advocated updating subject lines to identify later messages on a thread. Instead, this easy-to-use feature allows the user to find all messages related to a specific sender, subject, or date and delete prior messages. Check out this how-to video to clean up your Outlook messages.

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  1. Josmo’s Cafe

Nothing says “I love you” more than chocolate on Valentine’s Day! Impress your loved ones with this easy to make and easy to love Chocolate Chess Pie.  Enjoy!

Please visit our Josmo’s Cafe recipes list to find a wide variety of our favorite recipes. All dishes have been taste tested many, many times!

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2017 Event Speaking Topics

Looking for hot topics for your client, member, or employee meetings? Our most popular presentations are listed on our 2017 speaking topics web page.

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  1. Stay Energized

Celebrate National Kindness Week February 12-18. Kindness energizes. Kindness is contagious. Offer a good word, engage in a generous act, demonstrate heightened patience and understanding. Remember the old adage –  If you meet someone without a smile, give him yours.

17 Terrific Tips to Create Office Fun is the newest addition to our series. Visit the Business Building page on our website to read all eleven 17 Terrific Tips columns.

February Energizer Minute – Look Bigger – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private client – Working Together for Success – Fargo, ND – February 6-9, 2017
  • Private client – How to Become the Agent of Choice – Fargo, ND – February 10, 2017
  • NAPSLO Leadership Conference – Ft. Lauderdale, FL – March 6-8, 2017
  • NetVU Annual Conference – Leading with Certainty – Nashville, TN – March 23-25, 2017
  • Agency Management CIC – Austin, TX – April 5-6, 2017
  • AAMGA Annual Conference – Orlando, FL – May 21-23, 2017
  • Elevate 2017 – Agency Nation event – Leading with Certainty – Milwaukee, WI – June 4-6, 2017
  • Agency Management CIC – Knoxville, TN – August 16-18, 2017

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2017 Emily Huling. All rights reserved.

2017 Newsletter By Emily Huling 0 Comments

January 2017

Strategies for Success Newsletter January 2017 Issue 133

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2017 Emily Huling. All rights reserved.

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In this January 2017 issue:

  1. Thoughts from the Road
  2. Thoughts from Others
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from the Road

The benefits of losing

My mom’s hard-working cleaning lady is an interesting woman. Jenny by day and Jenievel Knievel by night, she is a long-time player for one of the Phoenix area flat track roller girl teams. John and I always look forward to hearing about her team, her teammates, and her latest inevitable injury.

Last time we saw her we asked, “How’s the season going this year?” “Oh,” Jenievel said cheerfully, “we’re losing most games.” We told her we were sorry to hear that. “Don’t be. It’s a lot better losing.” Huh?

Jenny went on to explain the benefits of being on a losing team. It’s a lot more fun she told us. The other teams aren’t gunning for us. The refs give us some breaks. We put less pressure on ourselves and we get less pressure from family and friends. And the best part is that we all get to play, not just the star players.

Moral of the story. In life, each of us gets to choose what’s important.

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  1. Thoughts from Others

It’s a beautiful world to see,

Or it’s dismal in every zone.

The thing it must be,

In its gloom or its gleam,

Depends on yourself alone.

-Anonymous

Believe in Yourself

 

Dream freely

Envision excellence

Exude enthusiasm

Be inspired

Inspire others

Take pride in you

Recognize inner beauty

Draw on inner strength

Look inside your soul

Create peace

Seek truth

Spread joy

Embark on adventure

Launch new ideas

Thing big

Invoke positives

Live fully

Reach out

Aim high

Find happiness

Expect the best

Be the best

-Jan Michelsen

John and I wish you the best and brightest for 2017!

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  1. Josmo’s Cafe

During winter months, John and I are always looking for easy and healthy dinner dishes to quickly assemble and pop in the oven. Zesty Salsa Chicken fits the bill perfectly! Enjoy!

Please visit our Josmo’s Cafe recipes list to find something new and yummy for family and friends. All dishes have been taste tested many, many times!

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And now for a commercial break……….

Please join me in Milwaukee June 4-6, for Elevate 2017! This fast-paced, high-content live conference, hosted by Agency Nation, is dedicated to educating, entertaining, and inspiring insurance professionals to improve their customers’ experience through sales, marketing and technology. To receive $200.00 off the registration fee, please use “cybermonday” as the coupon code.

Increase growth and profits with service-selling strategies learning materials

Kick off the new year by implementing proven service-selling strategies! Please remember that we have loads of learning materials at our Learning Store on the website. Service Selling Supercharge (weekly 4-minute audio lessons) and Great Service Sells (how-to book) continue to be top sellers for in-house service professional development. As a bonus, all January orders include an assortment of the Energizer Minute collection CDs and a complimentary copy of the book Selling from the Inside.

2017 Presentation Topics

Looking for hot topics for your client, member, or employee meetings? Our most popular presentations are listed on our 2017 speaking topics web page.

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  1. Stay Energized

Coming later this month – 17 Terrific Tips to Create Office Fun!  A copy will be delivered directly to your inbox.  Visit the Business Building page on our website to find articles, free stuff, and all the 17 Terrific Tips columns.

January Energizer Minute – Are we having fun yet? – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private client – Leading People to Greatness, St. Joseph, MO – January 10-11, 2017
  • Private client – Working Together for Success – Fargo, ND – February 6-9, 2017
  • Private client – How to Become the Agent of Choice – Fargo, ND – February 10, 2017
  • NAPSLO Leadership Conference – Ft. Lauderdale, FL – March 6-8, 2017
  • NetVU Annual Conference – Leading with Certainty – Nashville, TN – March 23-25, 2017
  • Agency Management CIC – Austin, TX – April 5-6, 2017
  • AAMGA Annual Conference – Orlando, FL – May 21-23, 2017
  • Elevate 2017 – Agency Nation event – Leading with Certainty – Milwaukee, WI – June 4-6, 2017
  • Agency Management CIC – Knoxville, TN – August 16-18, 2017

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2017 Emily Huling. All rights reserved.

2016 Articles and Free Stuff By Emily Huling 0 Comments

December 2016

Strategies for Success Newsletter December 2016 Issue 132

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2016 Emily Huling. All rights reserved.

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In this December 2016 issue:

  1. Emily’s Mailbag
  2. Thoughts from the Road
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Emily’s Mailbag

Take it or leave it?

Dear Emily,

When dining with clients on business, is it acceptable to ask for a to-go box to take the rest of the meal with you? It’s a regular occurrence these days no matter who is paying for the meal or whether the person is going home or back to a hotel. I think it’s unprofessional and looks like the person is a cheapskate.

Sincerely,

Doggie Bag Dilemma

Dear DBD,

I’ve noticed the same thing even at the fanciest restaurants with high-level professionals in attendance. Restaurants don’t do us any favors by serving single portions large enough for two.

Here are things to consider before asking for a to-go box.

  • If it’s a large group function, don’t ask for a box to go. Large groups generally get served appetizers through dessert. Just eat what you want. I’m a small eater and make it habit to eat only half of the many courses served.
  • For individually ordered meal functions, ask yourself if the food is of high enough quality and quantity to take with you.  If not, leave it.
  • If it’s a guilt trip to leave food on your plate, only order what you can eat.  Notice the food being served at other tables. If it’s gargantuan, order from the appetizer or small plate portion of the menu.
  • Are you going straight back to a hotel or to your own office to put the food in the refrigerator? This is both a food safety and professional issue. Don’t be lugging food bags around with you.
  • Do not take food back to a client’s office and ask to use their refrigerator.

Bottom line is when in doubt, leave it. It’s not worth looking unprofessional for a half-eaten steak even if it cost $65.00!

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  1. Thoughts from the Road

Overcoming fear.

I knew that look the moment I saw it.

As a frequent flyer with early boarding privileges, I had already settled into my aisle seat. I usually ignore the 100-200 people boarding after me, but for some reason I looked up. I saw a young woman frantically looking at her boarding pass and then at the seat numbers posted overhead. First time flyer I guessed. I caught her eye. “Can I help you find your seat?” I asked. “Yes,” she replied with a sigh of relief. Her seat was directly in front of me so I helped her get herself and her bag situated. Another sigh. “Thank you so much.”

When the plane landed in Minneapolis, we exited and walked side-by-side to the nearest restroom. “Do you have a connection?” I asked. “Yes” she said, eyes wide as she looked around at the huge terminal. I told her I had loads of time and could help her find her gate. On the long walk, we chatted.

Savannah told me it was her first time flying. I smiled. She was 22 and a new dialysis technician on her way to a training class. I praised her for such a good career choice. She said the hardest part isn’t the schooling, it’s all the other stuff that scares her. Like flying. She then said with quiet determination “I’ve decided I’m not going to let things that scare me stop me from living a great life.”

Moral of the story. Consider what you are losing out on by allowing anxiety and fear (Fantasized Experiences Appearing Real) to get in the way. Press through to gain new experiences and broaden your world.

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  1. Josmo’s Cafe

With the holiday season upon us, we are featuring our popular brunch dish Grand Marnier French Toast. In fact, we will be serving this to friends on New Year’s Day. It’s a perfect party dish because it is prepared the evening before and cooked on the griddle the next morning. We all hang out in the kitchen and drink Mimosas while John cooks. We serve it with Apple Maple Chicken Sausage links and a big bowl of fresh berries.

Look at our Josmo’s Cafe recipes list to find something new and yummy for your holiday gatherings. All dishes have been taste tested many, many times!

John and I wish you very happy holidays and a spectacular 2017!

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And now for a commercial break……….

As you plan your customer service, management development and business growth strategies for 2017, please remember that we have loads of learning materials at our Learning Store on the website. Service Selling Supercharge and Great Service Sells continue to be top sellers for in-house service professional development. All orders include an assortment of Energizer Minute collection CDs.

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  1. Stay Energized

17 Terrific Tips for Meaningful Meetings is the newest addition in our series. Learn about four different types of meetings, meeting room essentials, and one technique to get people talking.  Start a business book club is one of the tips. Click the link for more details.

Visit the Business Building page on our website to find articles, free stuff, and all the 17 Terrific Tips columns.

December Energizer Minute – Would it help? – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private client – Leading People to Greatness, St. Joseph, MO – January 10-11, 2017
  • Private client – Working Together for Success – Fargo, ND – February 6-9, 2017
  • Private client – How to Become the Agent of Choice – Fargo, ND – February 10, 2017
  • NAPSLO Leadership Conference – Ft. Lauderdale, FL – March 6-8, 2017
  • NetVU Annual Conference – Leading with Certainty in Uncertain Times – Nashville, TN – March 23-25, 2017
  • Agency Management CIC – Austin, TX – April 5-6, 2017
  • AAMGA Annual Conference – Orlando, FL – May 21-23, 2017
  • InsureFest – Milwaukee, WI – June 5-6, 2017

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2016 Emily Huling. All rights reserved.

2016 Archives Articles and Free Stuff Newsletter By Emily Huling 0 Comments

November 2016

Strategies for Success Newsletter November 2016 Issue 131

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2016 Emily Huling. All rights reserved.

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In this November 2016 issue:

  1. Thoughts from the Road
  2. Thoughts from Home
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from the Road

History, curiosity, and character

What a privilege it was to hear noted historian, compelling author, and engaging narrator David McCullough speak at this year’s NAPSLO annual convention in Atlanta! His latest biography The Wright Brothers has earned him acclaim just as his books on John Adams, Harry S. Truman, the Johnstown flood, and the building of the Brooklyn Bridge have. Mr. McCullough told us he relishes the opportunity to educate his audiences, especially students. We were all students that day hearing his thought-provoking message. Here are some of my favorite takeaways (in my words) from the stories he told us about the amazing people and historical events he has studied.

  • It’s what makes us different than cabbages.
  • Learn from failure.
  • It’s important to understand the spouse. Principles are shared. John and Abigail Adams never owned slaves.
  • Our ignorance of history shows ingratitude. How can we not be grateful for those who went before us? Our indifference makes us spoiled brats. We need to know what they did and how they did it. There were no simpler times.
  • How we are raised at home is how character is shaped. Honesty, humility, truthfulness, hard work, decent language, and loyalty originate from the home.
  • Ohio is a place where character, hard work, and determination are valued. It is no coincidence that Neil Armstrong, John Glenn, and Orville and Wilbur Wright are all from Ohio.

Mr. McCullough, who is 83, revealed his own strength of character and high principles throughout his talk. By doing so, he challenged us to get in touch with our own.

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  1. Thoughts from Home

The higher the expectations, the harder they fall (short)

I couldn’t wait to take my friend Gina to lunch at Vapiano when she visited us in Charlotte this summer. Vapiano is a German fast casual restaurant chain offering Italian food. John and I discovered Vapiano in Paris. We loved the bustling atmosphere, trendy décor, delicious food, and the innovative way we purchased our meal. Upon entering, each person is given a food credit card which you take to whatever food station appeals to you. Pizza, pasta, salads, soft drinks, bar, and dessert. After placing your order at the food stations, your card is scanned, you get a beeper to alert you when your food is ready, and you select your table. You pay for your meal when you leave by handing the cashier your food card and settling up.

Gina and I found the atmosphere similar to the Paris restaurant I described. She and I both opted for a light lunch anticipating a scrumptious dinner later at Josmo’s Café. We each ordered different versions of grilled chicken salads. What a letdown! The lettuce was old brown salad mix from a bag that I would have tossed if it were in my refrigerator. My chicken was stringy, tough and almost inedible. On a positive note, the side of crusty Italian bread did not disappoint and the pasta dishes at other tables looked yummy.

We could have complained or sent the salads back, but that’s not the point I want to make. The significance of serving a dreadful salad relates to individual responsibility.  The salad makers surely must have noticed the poor quality of the ingredients. Why did they serve it?

Moral of the story. Each of us is critical to the success of the whole. We all must take responsibility for the organizational standards. If any one piece fails, it all fails. If you notice something falls short of standards, do not proceed. Use your judgment, tell someone, or do something about it. You and your company’s reputation depend on it.

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  1. Josmo’s Cafe

Our mild winters in North Carolina are very kind to our outdoor rosemary plant. With rosemary on hand year round, we serve a lot of rosemary roasted potatoes at Josmo’s Café to accompany steaks and pork chops.

Rosemary Smashed Potatoes  is my slightly adapted version of a recipe created by Pati Jinich author of Mexican Today. Enjoy!

We hope you will enjoy some of other house specialty dishes found at Josmo’s Cafe recipes.

Josmo’s kitchen cleaning tip – We frequently get compliments on our streak-free stainless appliances. Our cleaning ladies use Spryway stainless steel cleaner and polish. Works like magic!

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  1. Stay Energized

17 Terrific Tips for Meaningful Meetings is the newest addition in our series. Learn about four different types of meetings, meeting room essentials, and one technique to get people talking.  Start a business book club is one tip that more info is provided.

Visit the Business Building page on our website to find articles, free stuff, and all the 17 Terrific Tips columns.

November Energizer Minute – Making a Difference – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private client workshops – Working Together for Success – Fargo, ND – October 31-November 4, 2016
  • Private client – Strategy Consulting – Parsippany, NJ – November 8-10, 2016
  • Private client – Leading People to Greatness, St. Joseph, MO – December 6-7, 2016
  • Private client – Working Together for Success – Fargo, ND – February 6-9, 2017
  • Private client – How to Become the Agent of Choice – Fargo, ND – February 10, 2017
  • NAPSLO Leadership Conference – Ft. Lauderdale, FL – March 6-8, 2017
  • NetVU Annual Conference – Leading with Certainty in Uncertain Times – Nashville, TN – March 23-25, 2017
  • Agency Management CIC – Austin, TX – April 5-6, 2017
  • AAMGA Annual Conference – Orlando, FL – May 21-23, 2017
  • InsureFest – Milwaukee, WI – June 5-6, 2017

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2016 Emily Huling. All rights reserved.

2016 Articles and Free Stuff Newsletter By Emily Huling 0 Comments

October 2016

Strategies for Success Newsletter October 2016 Issue 130

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2016 Emily Huling. All rights reserved.

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In this October 2016 issue:

  1. Thoughts from the Office
  2. Thoughts from Home
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from the Office

10 Ways to Generate Referral Business

There is no better reward and recognition than receiving a referral. Earning quality referrals takes planning and strategy. Here are ten ideas that will increase referrals to you.

  1. To get referrals, give referrals. At networking events, introduce people to each other to broaden their network.
  2. Create a list of the ten firms you want to do business with and currently don’t. Keep that list visible. It helps focus your belief, attention, and actions.
  3. Treat vendors like clients.       Underwriters and marketing reps, glass companies, independent inspectors and claims adjustors, and rental car companies. Their high praise will help cement your reputation and promote positive buzz.
  4. Use LinkedIn effectively. This powerful networking site is your public resume. Keep it professional, current, and relevant.
  5. Keep your referral sources in the know. Tell them what’s happening. Send an appropriate thank you note or gift to your referral source.
  6. Hand write thank you notes to clients. Enclose two business cards. Add a postscript that says, “We love referrals! Please pass these cards to others you think we can assist.”
  7. Establish an internal referral program in your office. Encourage employees to refer business to another department. If the proper licenses are in place, income can be shared.
  8. On your Facebook page, feature clients who have referred business to you. Ask if you can use their words or video their testimonial.
  9. Use your refined prospect list to ask current clients in related fields if they know any of your prospects. If so, can you use their name? Will they make an introduction?
  10. Last but not least, do a stupendous job for your clients. Keep your promises. Show appreciation for their business. Stay in touch.

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  1. Thoughts from home

Are you making life more difficult than you need to?

Like many mothers, my mom wanted to be sure I looked my best when I left the house. I grew up in Beaver Falls, Pennsylvania in the era before we had permanent press clothes. This meant my mom ironed everything –  including my father’s boxer shorts! She was so meticulous about her ironing, that she used a sleeve board so that my shirts didn’t have creases down the sleeves.

One of my classmates in junior high was a girl named Judy Quay. She, too, had a mother who ironed her clothes. But her sleeves always had this great crisp crease. I loved it. I was jealous. My mother was really proud of her crease-less ironing prowess so I wisely kept my mouth shut.

Fast forward 40 years. My mom and I are sitting at her kitchen table in Sun City, AZ, chatting about what children wear today. I commented to my mom that I always loved Judy Quay’s crisply creased shirtsleeves. My mom looked at me with a shocked expression and said, “If only I had known that! I wouldn’t have gone to all that work making sure yours didn’t have creases!”  We laughed and laughed.

Moral of the story,  Are you making work for yourself with a family member, a friend, or a client because you’ve neglected to ask what he or she prefers?

Published previously in 2009.

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  1. Josmo’s Cafe

Pumpkin season has begun! Frosted Pumpkin Squares, a recipe from Troyer’s Home Pantry in Apple Creek, Ohio, is exactly what you want a moist pumpkin cake with cream cheese icing to taste like. Make it a day before to allow the flavors to blend overnight. Enjoy!

Check out other Josmo’s Cafe recipes. The choice for the month appears at the top of the page and also in its proper category. We hope this will help you find the recipe that you read, liked, and can’t seem to locate!

Please let us know how you like our recipes. We love hearing from you!

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  1. Stay Energized

17 Terrific Tips for Meaningful Meetings will be sent to you in mid-October. Readers tell me the most valuable tips are 17 Terrific Tips When Visiting Clients,  17 Terrific Management Tips and 17 Terrific Negotiating Tips. Visit the Business Building page on our website to find articles, free stuff, and all the 17 Terrific Tips columns.

October Energizer Minute – Huddle Up! – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Do you have your copy of Service Selling Supercharge?  In 52 four-minute lessons, service professionals learn tips, techniques, and tools to deliver exceptional service to every client, every day. To write and retain more business, start your in-house service-selling development program now!

“We love it! Supercharge ends our Tuesday staff meetings. We listen as a group. I have to pause the recording because there are so many ideas to write down. This material has made us better agents!”

Lori Augustyniak, CPA, CIC, President, Horizon Insurance, Bradenton, FL

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private client – strategy consulting – St. Joseph, MO – October 3-6, 2016
  • Private client workshops – Working Together for Success – Fargo, ND – October 31-November 4, 2016
  • Private client – strategy consulting – Parsippany, NJ – November 8-10, 2016 

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2016 Emily Huling. All rights reserved

2016 Newsletter By Emily Huling 0 Comments

September 2016

Strategies for Success Newsletter September 2016 Issue 129

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2016 Emily Huling. All rights reserved.

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In this September 2016 issue:

  1. Thoughts from the Road
  2. Have you read….?
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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1.  Thoughts from the Road

Wisdom for all ages

I slowed down my pace to walk with Larry, a 90-something resident of my Mom’s retirement community. It was 7:00 AM in August and already stifling hot. I noticed Larry was wearing a lightweight long sleeve white shirt, loose khaki trousers, and floppy beige hat. He carried a walking stick with a plastic bag attached for any trash he picked up along the way. Note taken. Help keep your neighborhood clean.

“Hot out here,” I said making conversation. Larry eyed me in my T-shirt and shorts and replied, “No, you just have to dress for it.” Note taken. Adapt your attire to the climate to avoid discomfort and complaining.

I asked Larry to tell me about himself. He was alone now. He has had a good life, good career, good family. He likes living at the Forum at Desert Harbor. Larry asked me if I was still working. “Oh, yes,” I said. “In fact, I’d better get at it.”  “Wonderful,” he said as we went our separate ways. He ended by saying “Push yourself today.” Note taken.

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2.  Have you read….?

John and I had a fabulous two-week vacation this summer exploring Italy. We loved our time on the Amalfi coast and in Tuscany. What made my trip even more enjoyable was having the time to read some wonderful books. If you are looking for some great reads, here are four exceptional books to check out.

Behind the Beautiful Forevers: Life, Death, and Hope in a Mumbai Undercity by Katherine Boo. A National Book Award winner and a finalist for the Pulitzer Prize, this amazing true story was the result of three years of investigation. Prepare to be educated, shocked, and moved. I read this after I enjoyed another tremendous book about the underworld of India, Shantaram by David Gregory Roberts. A long book at 944 pages, but well worth the time.

Wonder by R. J. Palacio. Auggie Pullman is an ordinary boy with an extraordinary face. It’s a children’s book for the 8 to 10-year old age group but it won’t matter. This amazing story dives into what it’s like to be different, bullying, sibling relationships, and ups and downs of family and friendships. Beautifully written, it’s a touching book for all ages.

When Breath Becomes Air by Paul Kalanithi. This is a moving memoir, completed and published after the author’s premature death. Dr. Kalanithi writes the book during his battle with cancer. He has an insatiable desire to live every remaining moment helping others overcome their medical challenges while dealing with his.

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3.  Josmo’s Cafe

Early autumn is when I start baking all my favorite quick breads to enjoy with a cup of coffee in the morning or herbal tea in the afternoon. This month’s recipe for Banana Carrot Bread is one I’ve been making since my college days. It’s moist, flavorful, and colorful with shreds of carrot running through it. Enjoy!

Check out other Josmo’s Cafe recipes. The choice for the month appears at the top of the page and also in its proper category. We hope this will help you find the recipe that you read, liked, and can’t seem to locate!

Please let us know how you like our recipes. We love hearing from you!

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  1.  Stay Energized

We continue to hear from readers who use many of the 17 Terrific Tips columns for their staff training or in their internal publications. More tips columns will be coming this fall. The most popular are 17 Terrific Tips When Visiting Clients,  17 Terrific Management Tips and 17 Terrific Negotiating Tips. Visit the Business Building page on our website to find articles, free stuff, and all the 17 Terrific Tips columns.

September Energizer Minute – Children at Work – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Do you have your copy of Service Selling Supercharge?  In 52 four-minute lessons, service professionals learn tips, techniques, and tools to deliver exceptional service to every client, every day. To write and retain more business, start your in-house service-selling development program now!

“We love it! Supercharge ends our Tuesday staff meetings. We listen as a group. I have to pause the recording because there are so many ideas to write down. This material has made us better agents!”

Lori Augustyniak, CPA, CIC, President, Horizon Insurance, Bradenton, FL

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1.  Emily Live
  • Private client workshops – Revving up Production – Montvale, NJ – September 12-15, 2016
  • Agency Management CIC, Kansas City, MO – September 21-23, 2016
  • NAPSLO Annual Conference – Atlanta, GA – September 25-28, 2016
  • NAPSLO NextGen Leadership workshop – Atlanta, GA – Leading with Certainty in Uncertain Times – September 26, 2016
  • Private client – strategy consulting – St. Joseph, MO – October 3-6, 2016
  • Private client workshops – Working Together for Success – Fargo, ND – October 31-November 4, 2016

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2016 Emily Huling. All rights reserved.

2016 Newsletter By Emily Huling 0 Comments

August 2016

Strategies for Success Newsletter August 2016 Issue 128

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2016 Emily Huling. All rights reserved.

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In this August 2016 issue:

  1. Thoughts from the Road
  2. Thoughts from Others
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from the Road

$100,000 salt and pepper shakers

Teaching an Agency Management CIC class in June took me to beautiful Orange County, CA. My long-time friend Kirsti, who lives in Los Angeles, met me for an exceedingly fun day at Disneyland. We were Soarin’ over California, entertained by It’s a Bug’s Life and It’s a Small World, and traveled across the universe in the new Feel the Force Star Wars 3-D simulation ride piloted by C-3PO.

Visiting Disneyland, I was reminded of the touching childhood story told by Randy Pausch in his book, The Last Lecture. The book was written as a guide on how to live life written when the author, a professor at Carnegie Mellon University, was dying of pancreatic cancer. Randy died in 2008.

Long story short, Randy and his sister, ages 12 and 14, wanted to buy their parents a gift to show their appreciation for taking them to Disney World. On their own, they bought $10.00 salt and pepper shakers at the Disney gift shop only to drop and break them minutes later. They were devastated. An adult guest saw what happened and suggested to the children that they go back to the gift shop and ask for replacements. They did. The clerk gave them new salt and pepper shakers and apologized for not wrapping them better. When their parents heard the story, they were even more impressed with Disney World. That act of kindness to their children started a lifetime of loyalty. Randy calculated his parents spent over $100,000 on tickets, food, and souvenirs at Disney World during their lives.

What a great reminder for all of us. Sometimes it’s the smallest and kindest things we do that have the biggest impact on another’s life and subsequent choices that are made.

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2.  Thoughts from Others

The Water Pot

A water bearer in India had two large pots, each hung on an end of the pole which he carried across his neck. One of the pots had a crack in it, while the other pot was perfect and always delivered a full portion of water.

At the end of the long walk from the stream to the master’s house, the cracked pot arrived only half full.
For a full two years this went on daily, with the bearer delivering only one and a half pots full of water to his master’s house. Of course, the perfect pot was proud of its accomplishments, perfect to the end for which it was made. But the poor cracked pot was ashamed of its own imperfection, and miserable that it was able to accomplish only half of what it had been made to do.

After two years of what it perceived to be a bitter failure, the cracked pot spoke to the water bearer one day by the stream. “I am ashamed of myself and I want to apologize to you. I have been able to deliver only half my load because this crack in my side causes water to leak out all the way back to your master’s house. Because of my flaws, you have to do all of this work, and you don’t get full value from your efforts.”

The water bearer said to the pot, “Did you notice that there were flowers only on your side of your path, but not on the other pot’s side? That’s because I have always known about your flaw. I planted flower seeds on your side of the path, and every day while we walk back from the stream, you’ve watered them. For two years I have been able to pick these beautiful flowers to decorate my master’s table. Without you being just the way you are, he would not have this beauty to grace his house.”

Moral of the story: Each of us has our own unique flaws. We’re all cracked pots. But it’s the cracks and flaws we each have that make our lives together so interesting and rewarding. You’ve just got to take each person for what they are, and look for the good in them. Remember to appreciate all the different people in your life.

Summer rerun – from June 2011

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3.  Josmo’s Cafe

We are featuring two crowd-pleasing recipes this month – Chocolate Zucchini Cake and Four Bean Baked Beans.

The Chocolate Zucchini Cake is an old recipe I dug out after my friend Frankie gifted us a giant zucchini from her garden. Hints of cinnamon and allspice make this moist cake sensational. Make it the day before serving to let the flavors develop.

Our favorite baked bean recipe is my friend Leannah’s recipe for Four Bean Baked Beans from a 1975 Minnesota church cookbook. It’s thick, spicy and sweet. Even better reheated if there are any leftovers!

Check out other Josmo’s Cafe recipes. The choice for the month appears at the top of the page and also in its proper category. We hope this will help you find the recipe that you read, liked, and can’t seem to locate!

Please let us know how you like our recipes. We love hearing from you!

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4   Stay Energized

Our 17 Terrific Tips series now numbers nine with the addition of 17 Terrific Tips When Visiting Clients. The most popular are 17 Terrific Management Tips and 17 Terrific Negotiating Tips. Visit the Business Building page on our website to find articles, free stuff, and all the 17 Terrific Tips columns.

August Energizer Minute – Breaking down silos – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Service Selling Supercharge on CD is available!  Join the hundreds of agents who have completed the 52-week audio course. Service professionals learn tips, techniques, and tools to deliver exceptional service to every client, every day. To write and retain more business, start your in-house service-selling development program now!

“We love it! Supercharge ends our Tuesday staff meetings. We listen as a group. I have to pause the recording because there are so many ideas to write down. This material has made us better agents!”

Lori Augustyniak, CPA, CIC, President, Horizon Insurance, Bradenton, FL

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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5.   Emily Live

  • Private client workshop – Building the Business – Las Vegas, NV – August 8-10, 2016
  • Agency Management CIC, Fargo, ND – August 24-26, 2016
  • Private client workshops – Revving up Production – Montvale, NJ – September 12-15, 2016
  • Agency Management CIC, Kansas City, MO – September 21-23, 2016
  • NAPSLO Annual Conference – Atlanta, GA – September 25-28, 2016
  • NAPSLO NextGen Leadership workshop – Atlanta, GA – Leading with Certainty in Uncertain Times – September 26, 2016
  • Private client – strategy consulting – St. Joseph, MO – October 3-6, 2016
  • Private client workshops – Working Together for Success – Fargo, ND – October 31-November 4, 2016

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2016 Emily Huling. All rights reserved.

2016 Newsletter By Emily Huling 0 Comments

July 2016

Strategies for Success Newsletter July 2016 Issue 127

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Published by Emily Huling Selling Strategies

www.sellingstrategies.com

Copyright 2016 Emily Huling. All rights reserved.

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In this July 2016 issue:

  1. Thoughts from the Road
  2. Thoughts from the Office
  3. Josmo’s Cafe
  4. Stay Energized
  5. Emily Live

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  1. Thoughts from the Road

Sink or swim?

Mike, client and proud grandfather, shared with me his video of Maggie, his 2-1/2-year-old granddaughter taking the final test of her YMCA toddler swim program. This class teaches youngsters to master the art of water survival. Maggie demonstrated how to float on her back, flip over, and swim to the edge of the pool. She did great!

For most of the two weeks, Mike told me, Maggie cried, hung on to her mother, and resisted getting in the water. As difficult as it was for Maggie’s mother, she made Maggie stick with it.

Fast forward two weeks. Maggie and her mother were at the pediatrician’s for a routine visit. The doctor asked Maggie, “What’s new?” Maggie beamed and proudly told her doctor that she had learned to swim. Her mother added, “Now we can’t get her out of the water!”

Moral of the story: No matter what age, it can be frightening to learn something new. When you feel like giving up, stick with it. Breaking through your mental barrier builds confidence and skills. And who knows, you may even learn to love it!

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  1. Thoughts from the Office

All in the family.

I’m thrilled with the number of family members, including children of owners, coming into the agency business. However, it concerns me that family operations may inadvertently fall into bad practices that harm the business in the long term. Here are a few thoughts to avoid the pitfalls.

Apply consistent employment practices.  Job descriptions and personnel manuals apply to family members also. Set up a job training schedule employing the assistance of unrelated coworkers and managers rather than a relative. Utilize personality and skill assessments to uncover issues that may affect job effectiveness. Not only are these resources great management and development tools, having an objective third party perspective can help avoid or handle uncomfortable situations.

Office rules apply to everyone.  Generally, family businesses are family friendly. Be careful that young children of family members don’t take liberties that non-family children don’t have. Disrupting workers, playing on the computers, and making a mess in the break room are behaviors that I have seen occur. Non-family employees rarely if ever complain to the owners about this. Instead, they silently fume.

Recognize the perspective of non-family members. Right or wrong, non-family employees believe that family members share information with the owner. Employees may see a family employee as unapproachable on certain subjects, wondering if a conversation will be kept confidential or what impact certain private information will have on his or her job. Be sensitive to the situation that employees are in when working with family members.

Don’t allow employees to play one family member off another. “But I talked to your wife (or son, daughter, father) about …” can be used by employees to get what they want in a situation. All family members need to understand the limits and boundaries that exist in their job position.  When a family member is approached about a matter that falls outside his or her responsibilities, he or she must refer the employee to the appropriate person.

Recognizing, acknowledging, and addressing these issues up front with all parties involved will support, an emotionally healthy and professional business environment.

Summer rerun – originally published November 2009

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  1. Josmo’s Cafe

It’s the perfect month for sweet corn on the cob! Everyone has an opinion on the best way to make it – boiled, grilled with the husk on, grilled in foil, or microwave. Watch this short video on how to make corn on the cob in the microwave. This is our preferred method. It is it easy, fail-proof, and all the corn silk is removed! Give it try!

Check out other Josmo’s Cafe recipes. The choice for the month appears at the top of the page and also in its proper category. We hope this will help you find the recipe that you read, liked, and can’t seem to locate!

Please let us know how you like our recipes. We love hearing from you!

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  1. Stay Energized

Our 17 Terrific Tips series now numbers nine with the addition of 17 Terrific Tips When Visiting Clients. The most popular are 17 Terrific Management Tips and 17 Terrific Negotiating Tips. Visit the Business Building page on our website to find articles, free stuff, and all the 17 Terrific Tips columns.

July Energizer Minute – Five Tips to Remember Names – Get supercharged with Energizer Minutes – one-to-two-minute audio stories told by yours truly to energize, invigorate, and inspire!

Service Selling Supercharge on CD is available!  Join the hundreds of agents who have completed the 52-week audio course. Service professionals learn tips, techniques, and tools to deliver exceptional service to every client, every day. To write and retain more business, start your in-house service-selling development program now!

“We love it! Supercharge ends our Tuesday staff meetings. We listen as a group. I have to pause the recording there are so many ideas to write down. This material has made us better agents!”

Lori Augustyniak, CPA, CIC, President, Horizon Insurance, Bradenton, FL

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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  1. Emily Live
  • Private client workshop – Building the Business – Las Vegas, NV – August 8-10, 2016
  • Agency Management CIC, Fargo, ND – August 24-26, 2016
  • Private client workshops – Revving up Production – Montvale, NJ – September 12-15, 2016
  • Agency Management CIC, Kansas City, MO – September 21-23, 2016
  • NAPSLO Annual Conference – Atlanta, GA – September 25-28, 2016
  • NAPSLO NextGen Leadership workshop – Atlanta, GA – Leading with Certainty in Uncertain Times – September 26, 2016
  • Private client – strategy consulting – St. Joseph, MO – October 3-6, 2016
  • Private client workshops – Working Together for Success – Fargo, ND – October 31-November 4, 2016

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Share any of my free stuff, articles, or newsletter content as long as proper credit is included.

Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2016 Emily Huling. All rights reserved.