July 2019

Strategies for Success Newsletter July 2019 Issue 163
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Published by Emily Huling Selling Strategies
www.sellingstrategies.com
Copyright 2019 Emily Huling. All rights reserved.

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In this July 2019 issue:

1. Thoughts from the Road
2. Thoughts from the Office
3. Josmo’s Cafe
4. Stay Energized
5. Emily Live

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1. Thoughts from the Road

Working with aliens

Robert, working at the ticket desk at the Roswell NM UFO Alien Museum, greeted John and me as if we were long-lost friends. His smile and warmth radiated his joy of life, people and his job. His expression begged us to ask, “How did you come to work here?”  Robert told us he’d been working at the museum for two years. He had visited the museum from his home in upstate New York several years prior as a tourist and fell in love with the area and the museum. He returned home committed to finding a way to move to Roswell and work at the museum. “It was my dream and it’s now fulfilled. I’m living my dream life and my dream job.”

Our general ticket purchase turned into a private tour of this icon of American culture. During Robert’s lively and passionate tour, it became obvious as to what happens when you truly love what you do. Because Robert was interested in his job, he learned everything he could about the subject. Because he cared about his customers having a good experience, he shared his enthusiasm and his knowledge. Because he was committed to both the business success of the museum and the community, he was expert about things beyond his four walls.

Moral to the story: We all have a choice as to how we do our jobs. Some simply show up. Others have something to show for it.

Summer rerun – originally published October 2009

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2. Thoughts from the Office

Do you have a minute?

Interruptions are a fact of office life.  Text messages light up your phone, phones ring, e-mail and instant messages appear, and people invade. We can put the phone on Do Not Disturb (DND), silent the technological noise, but it can be difficult to address the human interrupter. Here are five tips to take charge of personal intrusions.

1. Two ideas to manage the question, “Do you have a minute?” Say no, but yes. Reply “I do, but not just now. I’m finishing a project for Sue. Can I give you a call (or stop by your office) in about thirty minutes when I can give you my full attention?”  Another strategy is to say “I do, sort of. Can we talk while I refill my coffee cup?”
2. Interrupters who can’t get to the point.  Nicely interrupt back and ask, “What exactly can I help you with?”
3. Perpetual interrupters. The cause of the constant intrusion must be determined. Is it a training issue? Work performance issue? Someone not understanding his or her level of authority? If you’re a supervisor with this intrusion, identify the cause and implement corrective action. If you’re the coworker affected by this, speak with your supervisor about what’s going on and how it’s impacting your work.
4. Doorway telephone stalkers. It can be most annoying to have people lurking to get in front of you. Consider keeping a note handy to raise for the stalker to read.  The note should say, “I’ll call you when I’m off the phone.”
5. Keep a clock in your office visible to both you and your visitors. A quick, noticeable glance at the clock when time is up will send your interrupter a clear signal.

Be professional, be nice, practice what you preach, and you’ll find extra minutes in your day by appropriately handling interruptions.

Summer rerun – originally published March 2006.

I have a follow up to the June 2019 newsletter item about The 5 Languages of Love. Thank you, Connie Carpenter who wrote to tell me about another good book by the same author called The 5 Languages of Appreciation in the Workplace.

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3. Josmo’s Café

Summertime means salad season! I know we’ve kicked off summer at Josmo’s Café when we have served John’s delicious Marinated Cucumber, Onion, and Tomato Salad and my very favorite Pickled Summer Squash. This is great to have on hand when you don’t know what to do with all that crookneck yellow squash!

Check out other Josmo’s Cafe recipes on our website.

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4. Stay Energized

Our Energizer Minute podcast for the month of July is Choose the inside cabin.

Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.

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5. Emily Live

• Agency Management CIC – Strategic Planning and Talent Acquisition – Billings, MT – October 22, 2019

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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.

© 2019 Emily Huling Selling Strategies All rights reserved.