September 2018
Strategies for Success Newsletter September 2018 Issue 153
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Published by Emily Huling Selling Strategies
www.sellingstrategies.com
Copyright 2018 Emily Huling. All rights reserved.
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In this September 2018 issue:
- Thoughts from Home
- Have you read….?
- Josmo’s Cafe
- Stay Energized
- Emily Live
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- Thoughts from Home
Customer service should not be bad karma
I was doing my weekly grocery shopping at my usual store. Since it’s close to our high school, we have a new team of teenage workers every August. I have always found the young people they hire to be pleasant and efficient. Then I met Jason a new checkout cashier. Here was our verbal exchange.
Me: “Hi Jason!” (smile) “How are you today?”
Jason: “HORRIBLE!!!”
Me: (huh) “Ah, Jason, I don’t think you should be telling a customer you’re horrible.”
Jason: “Why? It’s true!”
Me: “Well, you’re in customer service and customers want to be welcomed and greeted with positive energy.”
Jason: “I beg to differ.”
Me: “Interesting.”
At which point I started bagging my groceries to get away quickly.
Moral of the story. I could have engaged with Jason to find out what was troubling him. Call me self-centered, but I really didn’t want to know. Jason’s job, and this goes for all service professionals, is to provide customers a positive and enjoyable buying experience.
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- Have you read….?
It’s been a long time since I’ve read a business book that I have underlined, highlighted, used post-it notes, and dog eared the pages. That’s how compelling and enlightening I found brothers Chip Heath and Dan Heath’s newest book The Power of Moments – Why Certain Experiences Have Extraordinary Impact.
Our lives are shaped by our defining moments. A defining moment is a short experience that is both memorable and meaningful. It has four elements. They are elevation – moments that rise above the everyday; insight – moments that rewire our understanding of ourselves or the world; pride – moments that capture us at our best; and connection – meaningful times we share with others such as weddings, vacations, sporting or entertainment events.
The book is filled with real-life examples that will amuse, amaze, and educate. Each principle is summarized with a “whirlwind review.” In addition, the book has teaching clinics that offer a situation and solutions to provide positive defining moments. The Power of Moments may just change your notion on what’s truly meaningful to people.
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- Josmo’s Cafe
California Salad is our recipe of the month. Our friend Richard makes this rich, sweet, and yes, healthy salad to accompany a simple grilled meat or fish. Your guests will certainly be asking for the recipe. I did and luckily Richard obliged! Enjoy!
We hope you will try our other Josmo’s Cafe recipes posted on the website.
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- Stay Energized
Our Energizer Minute podcast message for September is Don’t get out of practice . We hope you like it!
Follow me on Twitter @EmilyHuling to read my weekday Energizer Moments.
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- Emily Live
- Multiple clients – Terrell, NC – consulting and coaching by phone from my office
- Private Client – Minneapolis, MN – Revving up Revenues – September 5-6, 2018
- Private Client – Fargo, ND – Be a Great Communicator – October15-18, 2018
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Selling Strategies: Strategies for Success Newsletter is published by Emily Huling Selling Strategies. For further information, contact emily@sellingstrategies.com.
© 2018 Emily Huling Selling Strategies All rights reserved.